Look beyond simple triggers to discover search-and-create patterns, bulk operations, custom field support, and rich metadata. Verify pagination, file handling, and advanced filters. Ask vendors to reproduce nuanced steps your power users rely on today, not sanitized demos, so mismatches surface early and honestly.
Insist on branching, looping, conditional steps, idempotency, and robust retries with exponential backoff. Check dead-letter queues, partial failure paths, and rerun options. Confirm alerts notify owners before customers notice issues, and that recovery actions can be scripted without hand editing dozens of brittle flows.
Sometimes you need custom logic. Prefer platforms that expose webhooks, reusable components, and optional code steps while preserving visual clarity. On-prem agents, SDKs, and event streams can bridge gaps without forcing a rewrite, ensuring citizen developers and engineers collaborate rather than compete for ownership.
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